Do you have a question that you want to find an answer to, immediately? Then please take a look at this page with or frequently asked questions. You can find information about everything from our shipping options, to delivery time and returns. If you can't find the answer to your question, please don't hesitate to get in touch with our customer service right here.
Normally we strive to deliver within 2-5 business days.
This applies on weekdays, which are Monday to Friday excluding Danish public holidays. Delivery times are approximate times and should be seen as a guide.
Please be aware that during busy periods and in connection with sales, for example Black Friday, there may be a delivery time of up to 1-7 working days.
Your order will be delivered on weekdays Monday to Friday. The time of delivery depends on the country in which the delivery takes place and which delivery company is used.
We take pride in offering our customers the least expensive secure option for deliveries. At checkout you will be provided with several options of freight suppliers which gives you a freedom to choice what best suits you for an optimal delivery experience.
Yes. As soon as your order has been shipped from our warehouse, you will receive an e-mail with a tracking number, where you can track your package.
In addition to Denmark, we also ship to other countries.
Note that in the webshop you must make sure that you have checked in on the correct country version - you choose this in the top right corner.
We ship to the following countries:
- Delivery freight costs for orders below € 110, DK € 5, EU € 7
- Free delivery on orders above €110 to a service point.
- Additional costs apply for home delivery or express delivery and costs can be viewed in our checkout process.
You have 30 days if you wish to return an order - which starts from the day the package is delivered to your address. If you've chosen to pick up your package in a Parcel Shop, it start's when you have picked up the package.
If you return an item from a order with several items and then later, within your 30 days return right, return another item from the order, you will be charged for every single return.
You can read more about our return policy here: https://homebyilsejacobsen.com/pages/delivery-and-payments
If you wish to return a product please utilize our return portal
https://return.coolrunner.dk/IlseJacobsenHomeRetur/DK
The shipping cost will be displayed and you will be given options for creating a return label.
If you want to exchange for another product, please return your purchased item, after which you must place a new order.
Unfortunately, it is not possible to return two different orders in the same package.
Please return each order separately with the associated return slip and package label.
You can pay with the following payment methods on our webshop:
If you have a discount code, you can enter the discount code at checkout.
Enter your discount code in the "discount code"- box below the order summary.
